Refund Policy

We strive to ensure customer satisfaction with our services. However, if for any reason you are not satisfied, we offer a fair refund policy as outlined below.

1. Eligibility for Refunds:

Refunds may be considered under the following circumstances:

• The service was not delivered as described or experienced technical issues that prevented proper usage.
• You have been overcharged or charged for services not rendered.
• The service or product purchased was defective or non-functional at the time of delivery.

2. Time Frame for Refund Requests:

To request a refund, you must submit your request within 7 days of the transaction date. Any refund requests made after this period will not be considered.

3. Refund Process:

• To request a refund, please contact our support team at [support@zahra.ws] with your order details, the reason for the refund, and any relevant documentation or proof.
• Our team will review your request and notify you of the approval or rejection of your refund within 5 business days.
• If approved, the refund will be processed through the original method of payment within 10 business days.

4. Non-Refundable Items/Services:

• Any service that has been fully delivered and used by the customer.
• Products or services explicitly marked as non-refundable at the time of purchase.
• Subscription fees once the subscription period has started.

5. Partial Refunds:

In certain situations, only partial refunds may be granted (if applicable), especially if the service has been partially delivered or used.

6. Currency and Fees:

Refunds will be processed in the original currency of the transaction (Kuwaiti Dinar). Please note that any currency exchange fees or transaction charges imposed by the customer’s financial institution are non-refundable.

7. Changes to Refund Policy:

We reserve the right to modify or amend this refund policy at any time, with such changes being communicated to users through our platform or via email.

8. Contact Us:

If you have any questions or concerns regarding the refund process, please contact us at:

Email: [support@zahra.ws]
Phone: [+965 55300215]